Getting Support

Whether you’re worried about something that’s happened, your mental health or anything else in your life, it can really help to talk to someone and there is support available.

Herts County Council Children Services

Children Services are available to help in the following situations:

  • you are being mistreated or abused
  • you think another child or young person is being mistreated or abused
  • you need advice, or you just need to talk to someone.

T: 0300 123 4043. If someone is in immediate danger, call 999.


You can contact Childline about anything. Whatever your worry, it’s better out than in.

There are lots of different ways to speak to a Childline counsellor or get support from other young people.

Childline is free, confidential and available any time, day or night.

T: 0800 1111

National Youth Advocacy Service (NYAS)

National Youth Advocacy Service (NYAS) can help young people get their voice heard.

Advocacy allows you to have your views, wishes and feelings heard when important decisions are being made on that which will affect your life.

You have a right to be listened to and have your views taken seriously. Sometimes, it can be difficult to express how you feel, and you may think that your voice isn’t getting heard. This is when you might need the support of a NYAS advocate.


T: 0808 808 1001


Online Safety

There are lots of fun and interesting things you can do on the internet. And it can be a great way to stay in touch with friends. But it’s important to understand how to stay safe online.

Understanding online safety can be difficult for all ages, but there are organisations available to help.


The NSPCC have designed guidance to help learn to stay safe online. Within this guidance there are specific online safety resources for children.

Own It

Own It is a website for 9 to 12 year olds to help you navigate the digital world as well as helping you to develop the confidence and resilience to tackle the everyday challenges you face online.  Includes quick links to urgent support should you need it.



Bullying is behaviour that hurts someone else. It includes name calling, hitting, pushing, spreading rumours, threatening or undermining someone.

It can happen anywhere – at a sports club, at school or online. It’s usually repeated over a long period of time and can hurt a child both physically and emotionally.

National Bullying Helpline 

The National Bullying Helpline has good advice on what you can do if you’re being bullied.

They’re completely confidential and cover everything from cyberbullying to abusive relationships.

Call Bullying UK on 0808 800 2222.


What is abuse?

If you are being abused it can be hard to know what to do. The NSPCC have got information and advice on different types of child abuse, how to spot the signs and what you can do to help.

Read the NSPCC’s types of child abuse and how to spot the signs